Receiving and Warehousing
Organize inbound inventory around clear SKU identifiers, shipment information, and receiving instructions. Tondo stores products in ambient warehousing and prepares them for the order types your brand sells.
ECOMMERCE FULFILLMENT
Ecommerce Fulfillment Services for Growing Brands
Your next stage of growth should not depend on how many orders your team can pack. Tondo Fulfillment handles inventory storage, picking, packing, shipping, and returns so your brand can scale its online sales with a warehouse operation built around its products.
From our fulfillment centers in Delaware and Utah, we support everyday customer orders, product bundles, subscriptions, and larger wholesale shipments through one 3PL relationship.
THE COMPLETE ORDER WORKFLOW
What Is Ecommerce Fulfillment?
Ecommerce fulfillment is the process of receiving and storing inventory, managing online orders, picking and packing products, shipping them to customers, and handling related returns. A third-party logistics provider, or 3PL, performs those warehouse tasks for a brand.
Tondo Fulfillment provides ecommerce fulfillment services from New Castle, Delaware, and Salt Lake City, Utah. We connect your order flow to warehouse execution and build the receiving, packaging, shipping, and inventory processes around how your business sells.
Your storefront manages the shopping experience. Your fulfillment partner prepares the physical order. A clear connection between the two gives your team a practical way to see what is in stock, what is being fulfilled, and what has shipped.
EVERY STEP CONNECTED
From Inventory Arrival to Customer Delivery
Inventory Management
Maintain visibility into products and quantities across warehouse activity. For applicable products, lot and expiration-date tracking can be configured around your inventory requirements.
Pick and Pack
Pick the products in each order and pack them according to your approved instructions. Individual products, multi-item orders, inserts, and bundles each need a clear configuration.
Shipping and Tracking
Evaluate available carrier services against the package, destination, and delivery requirements. Shipment tracking can flow back to connected sales channels as orders ship.
Kitting and Assembly
Prepare bundles, gift sets, promotional kits, and creator mailers using defined components and assembly instructions. Plan whether kits should be built ahead of demand or during order fulfillment.
Returns Processing
Receive and process returns according to your brand's instructions. Define how returned items should be identified, reviewed, and handled before the program launches.
FROM YOUR STORE TO THEIR DOOR
How Ecommerce Fulfillment Works with Tondo
Review
We start with your SKU list, monthly volume, sales channels, packaging, and recent order data. This helps define the services, warehouse setup, and shipping profile your quote needs to cover.
Connect
Your team and Tondo establish the order, inventory, and tracking workflow. Inventory arrives under the receiving plan, with product identifiers and quantities that the warehouse can reconcile.
Validate
Test the agreed order flow and packaging instructions before cutover. Bundles, subscription orders, inserts, and special configurations should be part of that review. Use our Black Friday and Cyber Monday fulfillment checklist for peak-season planning.
Fulfill
As eligible orders enter the warehouse workflow, Tondo picks the products, follows the approved packout, and prepares the shipment through the selected service.
Plan ahead
Use inventory, order, and shipment visibility alongside account support to review activity, coordinate replenishment, and prepare for launches and promotions.
CONNECTED ORDER WORKFLOWS
Ecommerce Fulfillment for Shopify and Connected Sales Channels
Tondo supports Shopify order fulfillment with connected order flow and shipment tracking. During onboarding, we review how your SKUs, inventory updates, bundles, and exceptions should move between the store and warehouse.
If your brand sells through TikTok Shop, marketplaces, or other systems, share those channels during planning. Each connection needs to be checked against the way orders are generated and fulfilled; adding a sales channel should come with a defined warehouse workflow.
Subscription apps handle subscriber billing and order generation. Tondo handles the physical fulfillment of the resulting orders. For bundled products, we also establish how the order maps to the individual components in stock.
Explore Tondo IntegrationsWORKFLOW ILLUSTRATION
YOUR STORE
Customer places an order
Order and component mapping
TONDO FULFILLMENT
Validate · Pick · Pack
Selected carrier service
YOUR CUSTOMER
Shipment and tracking
Tracking returned to the connected store
VISIBILITY FOR DAILY DECISIONS
Know What Is in Stock and What Has Shipped
Inventory visibility is useful when it supports daily decisions. Your team needs to know what has arrived, what is available, which orders have shipped, and when a promotion or replenishment may change demand.
Tondo's fulfillment technology provides visibility into inventory, orders, shipments, and warehouse activity. We review the information your team needs during setup so reporting supports the way you operate.
For food, beverages, supplements, and other applicable products, lot and expiration-date tracking adds detail beyond SKU counts. Those fields and inventory-rotation instructions are defined around the product requirements.
PLAN AROUND YOUR INVENTORY
1
Receiving
What has arrived and what is ready to store.
2
Available inventory
Products and quantities available for orders.
3
Order and shipment status
What is being fulfilled and what has shipped.
4
Replenishment planning
Changes in demand, promotions and incoming stock.
PLANNED AROUND THE PACKOUT
Fulfillment for Bundles Subscriptions and Branded Orders
A customer order may contain one product, a complete routine, a variety pack, or a recurring subscription. The warehouse needs to know which components belong in each configuration and how they should be packed.
Tondo supports product bundles, kitting, subscription shipments, printed inserts, and branded packaging. We document the packout so products, materials, and assembly steps are clear before work begins.
Your brand can supply packaging or discuss custom packaging options through Tondo Packaging. Box size, presentation, protection, and packing time all need to make sense together.
Explore Subscription Box FulfillmentTHE COMPLETE COST
Compare the Complete Cost of Ecommerce Fulfillment
The headline pick fee is only one part of fulfillment cost. Receiving, storage, packaging, assembly, shipping, and additional work can change the total cost of an order. Use our fulfillment cost-per-order guide to compare warehouse fees, shipping, and expected delivery times. Review our carrier fuel and holiday surcharge guide when comparing shipping costs.
Tondo uses multiple carriers and rate-shopping technology to evaluate eligible services based on package characteristics, destination, and your program's requirements. A lightweight pouch and a larger multi-product box may need different shipping choices.
Send a representative sample of your orders and current fulfillment charges. We can review the product mix, items per order, finished package dimensions, shipment weights, and destinations to prepare a more useful comparison.
DELAWARE + UTAH
Ecommerce Fulfillment from Delaware and Utah
Tondo operates fulfillment centers in New Castle, Delaware, and Salt Lake City, Utah. Your brand can evaluate one location or a split inventory strategy based on customer destinations, SKU demand, order volume, and replenishment needs.
Delaware Fulfillment
Our New Castle operation provides an East Coast fulfillment location for ecommerce brands. Review the Delaware facility and regional coverage as part of your warehouse plan.
Explore Our Delaware Fulfillment Center
Utah Fulfillment
Our Salt Lake City operation provides a western fulfillment location. It can serve as your primary warehouse or part of a two-location inventory strategy when the economics and demand support it.
Explore Our Salt Lake City Fulfillment CenterUsing two warehouses can shorten the distance between inventory and customers, but it also changes storage, replenishment, and stock allocation. We review those tradeoffs with your order data rather than assume every brand needs two locations.
PRODUCT-SPECIFIC EXPERTISE
Ecommerce Fulfillment Built Around Your Products
The online order process is shared across industries, but the product changes the warehouse work. Fragility, weight, shelf life, packaging, and bundle configurations affect how inventory should be handled and shipped.
Explore the product-specific workflows behind your ecommerce operation.
CPG Fulfillment
Fulfillment for consumer packaged goods sold through ecommerce, subscriptions, wholesale, and retail, with product-specific inventory and packaging requirements.
Explore CPG FulfillmentFood Fulfillment
Fulfillment for shelf-stable packaged foods, snacks, pantry products, and sampler programs, including lot and expiration-date workflows where applicable.
Explore Food FulfillmentBeverage Fulfillment
Fulfillment for shelf-stable drinks, powders, and mixes, with attention to package weight, multi-pack configurations, and parcel shipping.
Explore Beverage FulfillmentSupplement Fulfillment
Fulfillment for vitamins, powders, gummies, capsules, and related wellness products, including recurring orders and applicable lot tracking.
Explore Supplement FulfillmentBeauty and Cosmetics Fulfillment
Fulfillment for skincare, makeup, personal care, gift sets, and creator kits, with product protection and branded presentation planned into the packout.
Explore Beauty and Cosmetics FulfillmentONE FULFILLMENT RELATIONSHIP
Keep Ecommerce and Wholesale Fulfillment Connected
Growing brands often add business orders alongside their online sales. A consumer parcel, wholesale carton, retail shipment, and Amazon replenishment each need different preparation.
Tondo supports DTC fulfillment alongside wholesale, retail, and Amazon FBA preparation. Share routing guides, labeling requirements, and shipment configurations during planning so the work for each channel is defined.
Coordinate stock allocation and replenishment across channels to prepare for retail shipments, subscription runs, and online promotions.
PEOPLE BEHIND THE PROCESS
Prepare for Launches and Stay Connected to Your Team
Your fulfillment partner needs to know when the business changes. Share product launches, promotional calendars, new bundles, and expected volume changes early so inventory, packaging, and warehouse work can be planned.
Tondo combines fulfillment technology with dedicated account support and direct Slack communication. Your team has a clear route to people who understand the products and workflows behind your account.
Tondo's standard agreement is month-to-month with 30 days notice to terminate, subject to the terms of the applicable agreement.
“After changing 3PLs several times, Duradry finally found its forever home. Rock solid pricing and amazing service. Couldn’t be happier with the Tondo team.”
Jack Benzaquen
Founder & CEO, Duradry
YOUR QUESTIONS, ANSWERED
Ecommerce Fulfillment FAQs
What does an ecommerce fulfillment company do?
An ecommerce fulfillment company receives and stores inventory, manages warehouse order processing, picks and packs products, ships orders, and handles related returns. Additional services can include kitting, custom packaging, subscriptions, and wholesale preparation.
What is the difference between ecommerce fulfillment and a 3PL?
Ecommerce fulfillment describes the work required to prepare and deliver online orders. A 3PL is an outside logistics provider that performs that work and may also provide warehousing, wholesale distribution, kitting, or other services.
Does Tondo connect with Shopify?
Yes. Tondo supports Shopify order fulfillment with connected order flow and shipment tracking. Your inventory synchronization, SKU mapping, bundles, and app requirements are reviewed during onboarding.
Can Tondo support TikTok Shop and other sales channels?
Tondo can support connected channel workflows, including qualified TikTok Shop programs. Share your platforms and order requirements so the team can confirm the connection and fulfillment scope before launch.
Can Tondo fulfill product bundles and subscriptions?
Yes. Tondo supports bundles, kitting, recurring orders, and subscription boxes. Your storefront or subscription app generates the orders; Tondo handles the warehouse work. Component mapping and packing instructions are established before fulfillment begins.
Can we use our own branded packaging?
Yes. Tondo can use supplied branded boxes, mailers, inserts, and approved materials. Packaging dimensions, product protection, storage, and assembly requirements are reviewed and included in the quote.
Where are Tondo's fulfillment centers?
Tondo operates fulfillment centers in New Castle, Delaware, and Salt Lake City, Utah. One or both locations can be considered based on customer geography, inventory, volume, and shipping economics.
Should an ecommerce brand use one warehouse or two?
The decision depends on customer destinations, SKU demand, order volume, and replenishment costs. Two locations can reduce shipping distance, but they also require an inventory allocation plan and enough stock at each warehouse.
How quickly are ecommerce orders shipped?
Order processing depends on the agreed shipping schedule, inventory availability, order eligibility, and warehouse cutoff. Your onboarding plan should state the dispatch commitment and how exceptions are handled. Carrier delivery time is separate from warehouse processing time.
Can Tondo manage lots and expiration dates?
Yes. Lot and expiration-date tracking is available for applicable products. Receiving data, rotation instructions, and reporting needs are configured around the brand's requirements.
Does Tondo handle wholesale shipments and Amazon FBA prep?
Yes. Tondo supports wholesale, retail, and Amazon FBA preparation alongside ecommerce fulfillment. Routing, labeling, carton, and preparation requirements are reviewed before those workflows begin.
How are returns handled?
Returns are processed according to your approved instructions. Define how items are identified, reviewed, restocked where suitable, or handled otherwise, and confirm the associated work and costs during setup.
How much does ecommerce fulfillment cost?
Cost depends on receiving, storage, order volume, items per order, packaging, assembly, shipping, returns, and special work. A quote using representative order data is more useful than comparing a single pick fee.
What information do you need for a quote?
Send your website, SKU list, product weights and dimensions, monthly order volume, items per order, packaging, sales channels, and customer destinations. Recent order data and current invoices help Tondo prepare a representative comparison.
How do we switch from another fulfillment provider?
Plan the inventory transfer, receiving records, store connection, outstanding orders, returns, and order cutover before moving stock. Tondo reviews these requirements with your team so each stage has a defined owner and schedule.
LET’S PLAN YOUR NEXT STAGE
Build Your Ecommerce Fulfillment Plan
Tell us what you sell, where your orders come from, and what your current fulfillment operation needs to do better.
Tondo will review your products, order data, packaging, and sales channels and prepare a quote around your business.